Overview

We’re happy to replace any products that have been damaged or broken during shipping. However, we cannot accept returns for products you’ve already opened or used. If you’re not satisfied with your purchase for any reason, please contact us as soon as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, email us at hello@olioclemente.com.au. We’ll send you instructions on how and where to send your package if we accept your return. We won’t accept items sent back to us without a prior return request.

At Olio Clemente Australia, we take pride in leading the way in Extra Virgin Olive Oil production and ensuring the highest quality is met.

Faulty Items

If your item is faulty, please contact us with a detailed description and, if possible, a photo.

Incorrect Item / Damaged on Arrival

If you have received an item that isn’t what you ordered or arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don’t dispose of the item until we’ve had a chance to chat with you!

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, we’ll automatically refund you through your original payment method. Please remember that it can take some time for your bank or credit card provider to process the refund.